FAQ
ARE THE PAYMENTS SECURE?
Yes. We do not store any of your credit card information on our website. We use Stripe Payments and Paypal, reputable and secure payment processors available, for processing all of our online transactions.
WHAT FORMES OF PAYMENT DO YOU ACCEPT?
We accept PayPal, Visa and Mastercard, American Express, Apple Pay.
WHAT SHIPPING OPTIONS DO YOU HAVE?
Within the continental United States, Standard shipping is $9.90 and delivered in 8 to 14 business days. Priority shipping is available for $19.90 with delivery in 5 to 7 business days. Please know that shipping is busier than usual this year. With many brick-and-mortar stores closing, people are shopping online more than ever. This is causing a worldwide slowdown in deliveries. Unfortunately, these delays are out of our control. We continuously monitor this situation and update delivery estimates on our checkout page accordingly. Once your order ships, you'll receive your tracking number.
QUESTIONS ABOUT YOUR SHIPMENT'S STATUS?
You can track your order through your shipping confirmation email. If you need additional help, our dedicated shipping team is online 20 hours per day to assist!
WHAT IF I ENTERED THE WRONG SHIPPING ADDRESS?
If you have entered incorrect information for your order, please contact us as soon as possible at info@getgolfpod.com. We will do our best to change it for you, but we cannot guarantee anything in this case as our orders are processed and shipped very quickly after purchase. No refund will be made in case of address error. A contribution to the costs will be requested if it is necessary to send a new package.
CAN I CANCEL OR CHANGE MY ORDER?
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact immediately after placing your order at info@getgolfpod.com. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
I RECEIVED MY ORDER AND THE GOLFPOD IS DAMAGED. WHAT CAN I DO?
If the Golfpod received is damaged, we can help. Please e-mail photos or video of the damaged products, a brief description of the damage, the order number to info@getgolfpod.com. We will follow-up with next steps as soon as possible.
I AM NOT SATISFIED WITH THE GOLFPOD. WHAT CAN I DO?
If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms. For more information, please visit our Sale Terms here or contact us at info@getgolfpod.com. The shipping costs for the return of your item are at your expense.
WHERE DOES THE GOLFPOD BRAND COME FROM?
The GOLFPOD brand is based in Switzerland. It was created by a couple of passionate golfers.
DOES THE GOLFPOD TRIPOD WORK WITH ALL SMARTPHONES?
Yes. The Golfpod tripod was designed for all smartphones.
HOW DO I SET UP THE GOLFPOD TRIPOD WHEN I RECEIVE IT?
When receiving the Golfpod tripod, you just have to screw the smartphone holder to the rest of the tripod.
HOW TO USE THE GOLFPOD?
Setting up the tripod only takes a few seconds. You can find a user guide by clicking here. Drills to improve your swing while using golfpod will also be available soon.
WHAT IS A GOLFPOD AMBASSADOR?
As a Golfpod ambassador, you earn commissions on everyone who purchases a Golfpod through your affiliate link. Anyone can become a Golfpod Ambassador. This program is especially interesting for people with a strong influence or audience, like PGA/LPGA coaches, PGA/LPGA players, or if you have a blog or instagram account with a lot of traffic. In addition, thanks to your affiliate link, people who want to buy a Golfpod will get a 10% discount on their purchase.
I WANT TO BECOME A GOLFPOD AMBASSADOR. HOW DO I PROCEED?
To become a Golfpod ambassador, simply sign up here.
I WANT TO PROMOTE YOUR GOLFPOD TRIPOD ON INSTAGRAM. HOW DO I PROCEED?
If you have an instagram account with a community focused on golf, we would love to collaborate with you through a partnership. Please contact us at info@getgolfpod.com
DON’T SEE YOUR QUESTION? HAVE ANOTHER ONE?
Let us know! Just click here to "Contact Us".